Returns & Exchanges

What is your return policy?

For orders placed from November 1, 2022 through December 31, 2022 we will be extending our return window to 60 days for the holiday season. The return window for orders placed after December 31, 2022 will return to our standard 30 day return window. The return window will commence the day after your order is delivered, as established by the order tracking number.

Items should not be damaged, washed, or worn. Any items purchased as Final Sale may not be returned or exchanged.

If you have any questions or are unable to process your return, please contact Consumer Care at CustomerService36d@outlook.com.

How do I return my item?

We now offer online returns! Please go to Rockport Returns and follow the instructions to process your return.

When will I receive a refund once I have returned an item?

Due to congestion in the delivery infrastructure, please allow up to 3 weeks for the receipt and processing of your return. You will receive a confirmation email when your return has been completed.

Will my shipping fee be refunded?

Original order shipping fees and applicable shipping taxes are non-refundable.

Do you offer exchanges?

Yes, we now offer size exchanges.

Exchange Instructions

1. To start your exchange, please go to Rockport Returns within 30 days of receiving your order.

2. To locate your order in our online portal, enter your order number and shipping zip code or email address.

3. Select all item(s) you would like to exchange, follow the prompts to complete and print the UPS shipping label.

4. Securely pack the EXACT items selected for your exchange on this order. Do not combine items from multiple orders, this will delay your exchange. If available, please use original packaging, making sure to keep barcodes on the label!

5. Promptly bring your package to the nearest UPS drop-off location, we will ship your exchange order once the items are dropped off.

Holiday 2022 Returns

For orders placed from November 1, 2022 through December 31, 2022 we will be extending our return window to 60 days for the holiday season. The return window for orders placed after December 31, 2022 will return to our standard 30 day return window. The return window will commence the day after your order is delivered, as established by the order tracking number. Items should not be damaged, washed, or worn. If you have any questions or are unable to process your return, please contact Consumer Care at CustomerService36d@outlook.com.

Do you charge restocking or handling fees?

A $5.00 return processing fee will be deducted from your refund

I'm in Puerto Rico how do I return my order?

We are not able to offer pre-paid return shipping from Puerto Rico at this time. Please use your original packing, include your original order and which items are included in the return and send to: Rockport Ecomm Returns 26881 Palmetto Avenue Redlands, California 92374 United States